Las Vegas, Nevada
E-mail: fino@finofunk.com
http://www.finofunk.com/resume.htm
To obtain a position that will effectively utilize education and 13 years of technical industry experience, by applying 6 years of managerial experience.
· Manager of IT Operations- Las Vegas, Nevada.
Manage a remote IT department for an insurance base call center for the client CSAA, at a 450 seat, 7x24, call center. Department responsibilities included Server Support, Change Management, Desktop Support, WAN\LAN and Telecommunications. Reponcility of managing and meeting contractual Service Level Agrements (SLAs).
Client Logic,
Sept 94 - Sept 98:
· IS Manager, Feb 97- Sept 98- Las Vegas, Nevada. Managed
all aspects of the Information Systems Infrastructure Department for a
COPC 2000 certified, 650 seat, 7x24 call center
· Network Administrator, Aug 96 - Feb 97- Las Vegas, Nevada.
Designed, implemented and maintained a 4 million dollar system's room
for a 650 seat call center. Responsible for every system in the call center:
Servers on platforms running NT, Unix and Novell.
· Systems Administrator, Sept 94 - Aug 96- Buffalo, New
York. Maintained a Foxpro, Novell - Order entry system supporting 400+
agents. Administrator Email Services (MS Mail, Lotus Notes Mail, and Exchange).
Management Information Systems (MIS), Bachelor of Science
Canisius College,
Buffalo, New York.
Accounting, Associates Degree in Applied Science
Finger Lakes Community
College, Canandaigua, New York.
· Technical Management
· Project managment
· Disaster Recovery Planning
· Servers (NT 3.x -4.0; 2000)
· Windows Platforms 95/98, 2000 & XP
· Macintosh (7.x-9)
· Novell Netware
· Server Applications (Exchange, Tivoli, SMS & Scopus).
· Telecom (Avaya a.k.a Lucent & Aspect)
· Switches & Routers (CISCO, Cabletron, Bay\Nortel, 3com)
· Telecom (Avaya a.k.a Lucent & Aspect)
· Server Hardware (HP, Dell, Compaq, & IBM)
· Createive Solution Solving
Special Projects:
· 2003: Configured Segates Crystal Enterprise Segate server, on
Windows 2000 Server.
· 2002: Managed and implemented center expansion of 110 new employees.
· 2002: Handel all IT issues of opening 2 remote insurance offices
in the Las Vegas area.
· 2001: Wrote and implemented an entry database system for Martins
Casino Review.
· 2001: Relocated a department of 40 users.
· 2000: Contributing author for "E-Mail
Virus Protection Handbook," Syngress Media .
· 2000: Created and implemented disaster recovery procedures.
· 2000: Managed transition of 10 employees to new outsourcing vender.
· 2000: Awarded Call Center of the Year from
Call Center Magazine.
· 1999: Prepared and Implemented Y2K Procedures.
· 1999: Implemented a workstation re-imaged project of 700 desktops.
· 1999: Supervised memory upgrade on 700 desktops.
· 1999: Consolidated Local MIS department of 36 employees and contractors
to 7 permanent employees.
· 1998: Implemented departmental policies and procedures to achieve
COPC 2000 Certification.
· 1998: Connected and configured a Scopus\Oracle based order entry
system to Iomega's corporate office.
· 1997: Built, Configured and maintained a Microsoft IIS FTP Server
for automated report delivery system to Adobe Corporation.
· 1997: Installed and configured Microsoft's Remedy based order
entry system -Webtv Divsions.
· 1996: Planed, designed and implemented a 4 million-dollar network
data center.
· 1996: Integrate an Adobe Corporation's proprietary order-entry
system for agent use.
· 1996: Managed a migration of a 400 users from Novel based machines
to an NT environment..
· 1996: Wrote back end NT User Administration files to add 500+
users and runtime.
· 1995: Consolidated MS Mail & cc:Mail systems in preparations
to convert to an MS Exchange Platform.
· 1994: Wrote and implemented a Visual Basic Help Desk call tracking
system.
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Downloadable and printer frindly version of my resume: |
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Last Updated on 3/20/03 By Fino fino@finofunk.com
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